Who it is for
Stores that ship themselves or through a small warehouse. It helps most when stock runs out on a few sizes or colours.
What you need
Connect these in Homla, under Connectors. Each person signs in with their own account.
- Shopify
- Email (IMAP/SMTP) or Outlook
Steps in Homla
- 1ConnectConnect Shopify and a mailboxShopify with an Admin API token that reads orders. A mailbox to send from: Outlook, or any email through IMAP/SMTP.
- 2SkillSave the skillCopy the skill below. Set your ship promise in days.
- 3AgentCreate the agentName it "Late orders". Give it Shopify read access and the mailbox.
- 4TriggerRun it daily"On a schedule", every day at 8:00. The summary shows under the agent's Runs in Homla.
- 5ApprovalApprove the heads-upsCustomer emails wait for your yes. You approve them from the same screen as the summary.
The skill to save
Copy it into Skills, then New skill. Edit the parts in brackets.
Name: Late order check Every morning: 1. In Shopify, list paid orders that are not fulfilled and older than [2] days. 2. For each, find the likely reason: an item out of stock, an address issue, a fraud check, or none. 3. Group orders that wait on the same item. 4. Write me a table in the run summary: order, paid date, days waiting, reason, and one suggested action. 5. For orders with a clear reason, draft a short heads-up to the customer. Say what happened and when it ships. Ask for what we need. 6. Never promise a date you cannot back up. Never offer a discount unless our rules in memory allow it.
Agent settings
| Name | Late orders |
|---|---|
| Job, in plain words | Each morning, find paid orders that are late to ship. Draft a heads-up to each customer. |
| Skills | Late order check |
| Tools | Shopify, orders and stock Read · Mailbox, send Asks first |
| Trigger | On a schedule, daily at 8:00, plus Run now |
| Approvals | Every customer email waits for a yes. |
| Who can use it | Owner, operations |
| Limits | 3 runs a day |
What stays under your control
- Customers hear from you only after your yes.
- Your ship promise, your words. Both live in the skill. Edit them any time.
- No changes in Shopify. The agent reads orders. It does not cancel or edit them.
Good to know
The "likely reason" is the agent's reading of the order: stock levels, notes and risk flags. When it cannot tell, it says so and asks you to check by hand.